Shipping policy

At LUSHLUME, we believe beauty should never have to wait. That’s why we work hard to ensure that your orders are processed and shipped as quickly as possible.

Order Processing

• All orders are processed within 1-2 business days (Monday–Friday, excluding holidays).

• Orders placed after 2 PM EST will be processed the next business day.

• You’ll receive a confirmation email once your order has been placed and another email with tracking information once your order ships.

Shipping Rates & Delivery Times

• Standard Shipping (3–5 Business Days): Flat rate of $5.99 or FREE on orders over $50.

• Expedited Shipping (1–3 Business Days): Available at checkout for an additional cost.

Please note: Delivery times are estimates and may vary based on your location or carrier delays.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us immediately at support@lushlume.com. We’re happy to assist with replacements or help you file a claim with the carrier.

International Shipping

At this time, we only ship within the United States. Stay tuned — we’re working on expanding our reach!

Questions?
Our customer care team is here to help! Email us anytime at support@lushlume.com, and we’ll get back to you within 24 hours.